How billing, invoices, and refunds work

Depending on your plan and region, your order is sold either by NullSquare directly, with Stripe acting only as our payment processor, or by Paddle.com Market Ltd acting as Merchant of Record and authorized reseller of NullSquare.

The checkout page and your receipt always name the seller of record for that order. The service you receive is identical either way; only the selling party, the invoice issuer, and tax handling differ.

• Where Paddle is the Merchant of Record, Paddle is the seller for that transaction. Paddle collects payment, calculates and remits applicable sales tax, VAT, and GST, issues the invoice, and handles payment disputes. Paddle buyer terms apply to that purchase alongside our Terms of Service.
• Where NullSquare sells directly, NullSquare is the seller and issues the invoice, and Stripe processes the payment on our behalf.
• In both cases NullSquare provides the service, owns the customer relationship, and remains your contact for product support under our Terms of Service.

Paid plans are billed in advance for the selected monthly or annual term, in the currency shown at checkout, and renew automatically until cancelled.

• Prices are localized. The exact amount, currency, and tax treatment are confirmed on the checkout page before you pay.
• Sales tax, VAT, and GST are calculated from your billing address and, where applicable, your business tax ID. Enter a valid VAT or tax ID at checkout if your organization is registered.
• A receipt is emailed after every successful payment, and past invoices and receipts stay available in the billing area of your account.
• NullSquare does not store your card details. Card data is held by the payment provider that processed your order.

Charges appear on your card or bank statement under a descriptor that identifies NullSquare. Where Paddle is the Merchant of Record, the descriptor also identifies Paddle, so the name on your statement may not match the name on our website.

If you see a charge you do not recognize, compare the descriptor with your receipt and contact support@nullsquare.net before opening a dispute. We can usually resolve a billing question faster than a chargeback and without interrupting your account.

You stay in control of the subscription from the billing area of your account.

• Cancel at any time. Cancellation stops future renewals; your plan stays active until the end of the period you already paid for.
• Upgrades take effect immediately and are prorated and charged at the time of the change.
• Downgrades take effect at the end of the current billing period, so you keep the plan you paid for until it ends.
• If a renewal payment fails, we retry it and email you. Access may be limited or suspended if payment is not completed within the retry window.

We want you to evaluate NullSquare against real systems and real risks. If the platform is not right for you, ask for your money back on the first payment.

• First payment: an organization may request a full refund of its first subscription payment within 14 days of that charge, for any reason. No justification is required.
• Renewals, upgrades, prorated charges, and credit refills are final and non-refundable, except where required by law or where we agree in writing.
• Duplicate charges, charges caused by a billing error on our side, and charges on an account you did not authorize are refunded in full once verified.
• We may decline a refund where an account shows abuse of this policy, breach of our Terms of Service, unauthorized testing, or repeated sign-ups created to reuse the first-payment window.
• Statutory rights, including consumer withdrawal rights that apply to buyers in the EU, the UK, and other jurisdictions, are not limited by this policy.

Email support@nullsquare.net from the address on the account with your organization name and the receipt or invoice number.

• We acknowledge refund requests within 1 business day and decide within 5 business days.
• Approved refunds are issued to the original payment method. Where Paddle is the Merchant of Record, the refund is processed by Paddle and may sit in a pending-approval state before it is released.
• Once released, funds typically reach your account within 5 to 10 business days depending on your bank or card issuer. NullSquare cannot shorten that window.
• A refunded subscription payment ends the paid plan and the usage credits granted by that payment.

Usage credits included with a plan or bought as a refill are a prepaid entitlement to use NullSquare. They are not money, not a stored-value balance, not transferable between organizations, and cannot be exchanged for cash.

If you believe a charge is wrong, contact support@nullsquare.net first. Opening a chargeback before contacting us can suspend the account while the dispute is investigated.

We may update this policy as the product, our payment providers, or legal requirements change. The version that applies to a charge is the version published here on the day you were charged.