What makes a client count

A client counts once it is active and paying. Trials, credits and reversed payments do not.

Your tier is decided by one number: how many of the clients you introduced are active and paying. This is what that means precisely.

Counts

A client on a paid subscription with a settled first payment.
A client who lapses and returns — they count again from the month they resume.

Does not count

Trials, and any period covered by credit rather than payment.
A payment that was refunded or charged back — the client stops counting from the month the reversal lands.
A client who has stopped paying, from the month they stop.

Why a client stopped counting

Every exclusion has a recorded reason, and it is shown in plain language on that client’s own page in the portal. If a number moved and you cannot see why, that page is where the answer is.